Refund & Dispute Policy

Echelon Studio LLC ("we," "us," or "our") provides professional consulting and custom software development services. Because our work is services-based, the following refund and dispute policy applies to all engagements.

1. Refunds for Unstarted Work

Refunds are available within 14 days of payment for any engagement on which work has not yet begun. To request a refund, email christian@echelonstudiohq.com with your invoice or payment reference.

2. Refunds for In-Progress Engagements

For engagements where work has already commenced, partial refunds may be issued at Echelon Studio's discretion based on the proportion of work completed at the time of the request. Time spent on discovery, advisory, planning, and development is non-refundable to the extent it has been delivered.

3. Non-Refundable Items

• Completed deliverables that have been accepted by the client.
• Third-party fees (e.g., software licenses, API usage, infrastructure costs) already incurred on the client's behalf.
• Engagements canceled outside of the timelines described in our Cancellation Policy.

4. Disputes

If you have a concern or dispute regarding a charge or engagement, please raise it first by emailing christian@echelonstudiohq.com with a clear description of the issue. We are committed to working in good faith to resolve disputes promptly.

5. Resolution Timeline

We commit to acknowledging dispute requests within 2 business days and resolving them within 10 business days of receipt. Where additional time is required, we will communicate the reason and expected timeline.

6. Approved Refunds

Approved refunds are processed back to the original payment method within 5–10 business days. Bank or processor timelines may add additional delay.

7. Contact

All refund and dispute requests should be sent to christian@echelonstudiohq.com.